Operational guides for the way the trades actually run.
Playbooks, industry deep-dives, and the thinking behind Solomon as a category. Written for operators, not for analysts.
Pick the lens that matches the question you're asking.
Operating playbooks
How real operators run intake, dispatch, follow-up, and reporting across the trades.
Industry guides
Operational deep-dives written for specific trades.
For franchise networks
How franchisors and franchisees share an operating layer without losing local autonomy.
AI in the trades
Where AI changes operational reality vs. where it's marketing.
Comparisons
How Solomon compares to legacy field service software — honestly.
Foundational reading
The thinking behind operational intelligence as a category.
Articles that frame the category.
Foundational reading on operational intelligence, AI in the trades, franchise reporting, and the revenue leak hiding inside missed follow-up.
The live, governed picture of how the work actually moves — not a dashboard.
Why stacking another FSM doesn't fix a handoff problem.
Chatbots are a feature. Operational AI is a layer.
Why your rollups are comparable in name only — and how to fix it upstream.
SOPs in a binder don't get followed. SOPs inside the workflow do.
The largest revenue leak in most service businesses is structural, not behavioural.
Have a specific operational problem?
Browse use cases, find the closest match, and start there.