Dispatch as live field assignment, not a morning whiteboard.
Solomon moves the right tech to the right job in real time — routing, skills, and parts treated as one decision, not three.
Why dispatch decisions decay by 10am.
By mid-morning, the plan no longer matches the road. Trucks are out of position, jobs run long, and the dispatcher is reacting from memory instead of operating from a live picture.
- Routing decisions are made in someone's head, not against live position.
- Skill and certification matching is implicit and fragile.
- Parts availability is rarely a dispatch input — until it blocks a job.
- Field movement isn't observable, so reassignments come late.
Capabilities that make dispatch a real-time function.
Live position-aware routing
Assignments respect where trucks actually are, not where they were planned to be.
Skill and asset matching
Certifications, vehicle, and parts treated as constraints on every move.
Real-time reassignment
When a job blows up, the field is rebalanced before the next call lands.
Field-to-office signal
Status changes flow back without anyone radioing it in.
Day-of board
One shared view of the field, the queue, and what's at risk.
Dispatch analytics
Decisions are reviewable: who got moved, why, and what it cost.
From assignment to closed call.
- Step 01
Match
Job assigned against skill, route, and parts in one decision.
- Step 02
Move
Tech and job synchronized as field reality changes.
- Step 03
Recover
Disruptions trigger a rebalance, not a fire drill.
- Step 04
Review
Every dispatch decision is observable after the fact.
“Dispatch used to be the part of the operation we couldn't really see. Now it's the part we can talk about with numbers.”
What changes.
- windshield time
- ↓
- first-time fix rate
- ↑
- field picture
- Live
- dispatch board
- 1
Common questions
Does Solomon replace the tools we already use for dispatch?+
No. Solomon governs how work moves through your existing tools and adds the operational layer that's currently missing.
How long does it take to deploy?+
Most operators are running their first workflows within days, focused on the highest-leverage handoff first.
Will the team have to change how they work?+
The interfaces look familiar. What changes is what the operation can see — and what it can act on.
How is success measured?+
Throughput, drift, and rework are the honest metrics. Solomon makes them observable.
Related
Make dispatch a real function of your operation.
Solomon is the layer that turns operational intent into operational reality.